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Human
Error
Do
you have an account on our website? Are you entering the email
address you created the account with? We forget things too
sometimes.
If
you aren't sure, try your different email addresses without a
password one at a time, clicking login. If we don't find your
email address and email you your password, you don't have an account
with us. If none of your email addresses work and you don't
think you ever created an account with us, create
a new one!
Have
you entered your email address and password correctly? This is
the most common problem.
If you aren't sure or
forgot your password, simply enter your email address without a
password, click login and well email your password if we have your
email on file.
Have
you entered your password by pasting it in?
Pasting a password from
a confirmation email into the login box may mess up the characters, depending on your
browser and operating
system. Try typing in the user name and password instead of pasting
it in.
Are
you using the number 0 where you mean the letter O or the letter l
where you mean the number 1? This one's tough to spot!
Make sure you're entering your
password the way you created it or the way it is emailed to
you. You might try pasting your password from the email you
receive (by entering only your email address and clicking login) and
then changing it to something easier to remember.
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