Frequently Asked Questions

• Waitlist - Your ticket request has been received, however, your request has NOT been approved yet! If we can accommodate your ticket request, the "ticket request status" will change to "available".
• Available – Your ticket request has been approved but immediate action by you is required. Please reserve your tickets now – available tickets are reserved on a first-come, first-serve basis.
• Reserved - You are now a member of the 1iota audience pool for this event. 1iota tickets are FREE, so we overbook slightly and cannot guarantee admission. Audience members will be admitted on a first-come, first-serve basis until capacity is reached.
• Sold Out - Unfortunately, we were NOT able to accommodate your ticket request because we reached our ticket capacity! Check back because tickets become available due to cancellations.

You may still get free tickets! We will invite fans in the order in which the ticket requests were received.

No, you do not have tickets. Unfortunately, other members with available tickets confirmed their tickets first causing us to hit our capacity.

Your ticket group determines the order in which ticket holders are admitted.

• PRIORITY – The Priority Group will be the first 1iota ticket holders admitted. This refers only to admission, not seating.

  Benefits:

  • First group of ticket holders admitted
  • Dedicated Priority check-in line (when available)

  Guidelines:

  • You must arrive 30 minutes prior to the stated Check-in Time on your E-ticket. If you are late, your Priority Tickets lose priority privileges and you will be admitted on a first-come, first-serve basis with the General ticket holders.
  • Your entire party must be present with photo ID at the time of check-in. You cannot save a place in line for your guest(s).
  • The 1iota member who reserved the tickets must be present at check-in because we do not allow ticket transfers.
  • You must present your printed 1iota Priority Access E-ticket to an Audience Coordinator upon arrival.

• GENERAL – General ticket holders will be admitted immediately after the Priority group.

• STAND-BY – Stand-By ticket holders will be admitted only if capacity is NOT reached with General ticket holders.

• Audience capacity has changed due to production/fire marshal restrictions
• A ticket holder has declined his/her tickets

• The order in which you confirmed your tickets determined whether you are a part of our Priority, General or Stand-By ticket group.
• Our system automatically assigns ticket groups based on response time.

No. It is possible that an event does not have a priority group, however, we anticipate that most events will.

If we have a priority group, approximately 40% of the tickets given out are Priority.

In our business, we can never guarantee that anybody gets in because so many things are out of our control. However, if you follow the guidelines, you have a superb chance of getting in. As close to guaranteed as we can get.

You have an excellent chance as long as you arrive on time. Ticket groups ate meant to reward the members that confirm their tickets first. Remember, you General ticket holders have a ticket group behind them too.

Absolutely, but you need some Priority and Stand-by ticket holders not to show up. It certainly happens. About 50% of the people that confirm tickets do not use them.

Seating is often determined by the number of houseguests, VIP's and any special production needs.

No. Seating is often determined by the number of houseguests, VIP's and any special production needs.

Friends and family members of the staff and crew of the show. VIP's are often called houseguests as well.

Because each show is different, we cannot say with certainty whether or not you will be on camera. However, you should plan as if you are going to be on camera, because it is very likely that you will.

Yes. Handicap accessibility is limited due to space constraints and safety concerns. Any special accommodations are subject to availability and are at the discretion of the studio. You must email support@1iota.com after reserving your tickets so that we may assist you, if:

• You require a wheel chair at all times
• You use a wheel chair but can walk/sit in bleachers
• You require assistance with stairs
• You are hard of hearing

The official site of any tv show is going to tell you who will be on a particular AIRED episode. However, television shows are often shot in pieces and assembled later. So, a guest who is in the studio on one day may appear on a show a week later. The 1iota site will always tell you who will actually be IN STUDIO on the day you attend a show.

No. In fact, it is our job to make sure that doesn't happen.

No. We are not allowed to take and pass on any gifts.

No. We do not have the authority to grant passes.

Celebrities change their schedules frequently and often last minute. Sometimes, we don't event know their was a change until we begin taping the show.

No. They generally leave immediately after the show.

Absolutely nothing. It is FREE to become a 1iota member!

We only offer FREE tickets to tv shows and special events. We do not charge for tickets.

No problem! Just click on the Forgot Password link, enter your e-mail address, click SEND, and we'll send your password to the e-mail address we have on file.

No. Your 1iota screen name is permanent.

Yes. Login and click on the profile link in the top left corner of the page. Next, click the "profile" tab. Now, click on the "account info" tab.

Your 1iota.com screen name is a unique word or phrase that you select. Unlike your e-mail address, your 1iota.com screen name does not correspond in any way to your identity outside of the 1iota.com community, ensuring that your anonymity is protected until you decide to change your profile.

Login and click on the profile link in the top left corner of the page. Next, click the "profile" tab. Now, click on the "account perferences" tab. Finally, check the "I understand ..." box and click the "Delete my account" button. All of your account info will be completely deleted from our database.

Yes. All records of your existing e-tickets will be deleted as well. If you simply signed up to attend one particualr event and planned on deleting your account, do it after the event is over.

Use the US zip code 90028 when creating your account.

No. Casting information is only necessary for casted events. If you do not want to be considered for casted events, do NOT fill out the Casting Info section. We are an Audience AND Casting company. We require additional physical information for casted events. This information is ONLY required for casted events and tv shows. We do NOT need this information for general ticket requests.

Facebook Connect allow users to “connect” their Facebook identity, friends and, privacy to any website.

No, you can only receive tickets to an event through the 1iota.com website. We use facebook as a way to stay connected with fans, and easily alert you of new events, but absolutely no ticketing is done on facebook itself.

Yes. We often pre-announce an event to our FB followers.

FB is an excellent way for us to hear from our members directly. It a lot of ways, FB has replaced the 'forum" so we use it primarily for feedback. The more you tell us what we are doing right or wrong, then more we can evolve our services and website.

Please check your spam folder. Most ISP's have certain default settings regarding spam e-mail that are causing our e-mail to be routed to your Junk Mail folder. Please add “1iota.com” to your safe list, Address book or whitelist. This will ensure that our email reaches you and you don’t miss out on a great event.

E-mail sent in HTML (hypertext markup language) appears in much the same way that you're viewing this web page. We're able to format the message we send you, adding graphics and links to other pages that you might find useful. HTML e-mails are ultimately designed with you, the reader, in mind and communicate their message much more effectively than e-mails sent as plain text. E-mail sent as plain text can be effective, too; however, you won't see the formatting (bold, italics, etc.) that makes HTML easier to read. You still can receive links to useful information but lose the ability to view graphics. Key benefits of plain text e-mails include smaller file sizes and their ability to be read offline.

1iota.com will send a monthly newsletter to our members. The newsletter will bring you exciting information about past and future events, photos and members!

Login and click on the profile link in the top left corner of the page. Next, click the "profile" tab. Now, click on the "account perferences" tab.

When you request a ticket to see a certain tv show or band, you are automatically added to their "Fan Base". It is basically a group for that show or artist' We reach out to the fan club first when they are appearing on another show.

We will reach out to all members that want to hear from us with new shows and cool offers. You will also receive our monthly newsletter.

Please check your spam folder. Most ISP's have certain default settings regarding spam e-mail that are causing our e-mail to be routed to your Junk Mail folder. Please add “1iota.com” to your safe list, Address book or whitelist. This will ensure that our email reaches you and you don’t miss out on a great event.

Cut and paste the link into a new browser window. That should work.